Online Course Frequently Asked Questions

Login and Registration -

Q: I’m using the Canvas app and I’m being prompted to enter a school name. Which school name should I use?

A: On the Canvas app, search “echoes” when prompted to enter a school name. Select the USC Shoah Foundation option.


Q: I can’t log into Canvas! What’s happening? 

A: Make sure you’re fully registered before attempting to log into Canvas. You should receive a confirmation email from Canvas once registration has been completed. If you haven’t, please contact


Q: I confirmed that I’ve registered, why is Canvas not letting me log in?

A: Please check the email you used to register with. If for example you’ve registered with your school email address, you’ll need to log in with that same address. If you still cannot log in, please email and we will investigate.  


Q: What is the best way to stay connected with you through the course?

A: Your facilitator will be sending out update emails at the start of each module. Please be sure to add your facilitator’s email address to your contact list so you do not miss any important information. If you need to email your facilitator during the course, you may message them directly through the Canvas messaging system. 


Course Content and Timeframes –

Q: What is the course syllabus and where can I find it?  

There isn’t an official syllabus, but you can see what activities are available under the ‘Modules’ option on the left rail.


Q: Does the course ever change? Is this the same course as the one I took last month?

A: The content of the signature course is the same, but we will be offering one thematic course later this year.  


Q: How much time do I have to complete this course?

A: Each course is three weeks long with an optional fourth week for the final project. Module One opens the first week of the course, Module Two opens the second week, and Module Three opens the third week. The optional final project is due the fourth and final week. You have until around the end of the month to complete the course in its entirety. Please pay attention to the due dates listed on the website. Each module will take approximately 1-2 hours to complete. You do not need to complete each module in one sitting.


Q: Will I still be able to do the course if I log on after the first week?

A: Yes, because the course is self-paced, you are able to participate in the course at anytime while the course is open.  Once the course has ended, you will no longer be able to participate, and will need to sign up for a new course.


Q: I want to keep a record of people’s responses.  Will Canvas allow me to save these pages?

A: You will have to manually save people’s responses, e.g., screen shot or copy and paste.  Canvas does not have the ability to save pages for you. Please note that all content (i.e. handouts, resources, illustrations, images, and films) are accessible through the Echoes website –


End of Course Questions -

Q: I’ve just completed the online course. When will I get a certificate?

A: Certificates will be emailed out 2 – 5 business days after the end of the online course.


Q: I would like to change the name that shows up on my certificate. How do I do that? 

A: Please send an email to and we will be happy to change your name.


Q: How do I get graduate credit?

A: For any questions regarding graduate level credit information, payment, transcripts, or coursework requirements/submission, please email University of the Pacific directly at Also, you can call our contact at the university, Dr. Lifson at (949)646-9696 during scheduled telephone office hours: (Tuesday's/Wednesday's/Thursday's), 8:00am -12:00pm, Pacific Time. Please see this site for more information.


Q: I didn’t finish the course.  Will I be able to receive partial credit?  

A: Credit is only available to those who complete the course.


Q: I didn’t finish the course.  Can I do the course again?

A: Yes, you are able to sign up for the course again.  However, we cannot export your responses from the previous course into another course.  You will have to start the course at the beginning.